Peter Eflon was not wrong, because what happened was
out of his control. He may have lapses for not checking immediately or not
doing his final quality checks earlier. There are many possibilities why the
flaw was not identified during the initial quality checks. Anyhow, what
happened does not matter anymore because it already had happened. The important
thing is how Peter Eflon and Cybersoft company would address this challenge
especially when they are all aware of the losses suffered by other businesses
due to defective software. Since, there is still a few days before the launch
Peter must immediately and carefully address this problem. And if things do not
go their way that they need more time Peter and Cybersoft may delay the launch
but not that long. This delay would really mean loss for Cybersoft but the
company would suffer more losses if they will launch and release the defective
software. The release of defective software would jeopardize the company’s
reputation especially when it is still launching itself to be a major
Internet-based platform developer. This would cause the loss of consumer
confidence on Cybersoft which suggest that the consumer would not recommend the
company’s product that would lead to their downfall.
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